Requirements
- Laptop/PC, stable internet, and a Salesforce Trailhead account
- Basic understanding of customer support process (helpful, not mandatory)
- Admin basics (objects, fields, page layouts) are a plus
Features
- Live Project-Based Training
- Expert-Led Sessions
- Flexible Learning Options
- Interactive Learning
- Comprehensive Study Material
- Globally Recognized Certification
- One-on-One Mentorship
Target audiences
- Freshers aiming for Salesforce Admin / Support roles
- Customer support executives, team leads, and QA analysts
- Salesforce Admins who want Service Cloud specialization
- Business Analysts working on CRM/service processes
- Developers who need Service Cloud context for implementation
Customer support teams live inside Service Cloud—cases, queues, SLAs, knowledge articles, and the Service Console. Our Salesforce Service Cloud Training is built for people who want to run support operations properly, not just pass a quiz. At Ascents Learning, you’ll work on real setups like setting up case assignment rules, building escalation paths, and tracking entitlements and milestones so your team doesn’t miss response timelines.
In this Salesforce Service Cloud Training, we cover the full agent experience: Console apps, Omni-Channel routing, macros, quick text, email-to-case, web-to-case, and Knowledge. You’ll also learn how supervisors track performance with reports, dashboards, and case analytics—and how to clean up what’s slowing teams down (bad fields, messy queues, broken routing, noisy automation).
Whether you’re moving from a support role into CRM, or you’re an admin who needs stronger Service Cloud control, this Salesforce Service Cloud Training gives you practical, job-ready workflow skills. For batch details at Ascents Learning, call +91-921-780-6888 or visit www.ascentslearning.com
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Curriculum
- 15 Sections
- 0 Lessons
- 10 Weeks
- Module 1: Service Cloud Basics + Support Process0
- Module 2: Org Setup for Service Teams0
- Module 3: Case Management Fundamentals0
- Module 4: Queues + Assignment Rules + Escalations0
- Module 5: Email-to-Case + Web-to-Case0
- Module 6: Service Console Setup (Agent Workspace)0
- Module 7: Omni-Channel Routing0
- Module 8: Knowledge Management0
- Module 9: Agent Productivity Tools0
- Module 10: SLAs with Entitlements + Milestones0
- Module 11: Automation for Service Cloud0
- Module 12: Reports + Dashboards for Support KPIs0
- Module 13: Service Channels + CTI Overview0
- Module 14: Self-Service + Experience Cloud (Service Portal Basics)0
- Module 15: Capstone Project (End-to-End Service Setup)0